Customer Success Is Our #1 Priority

Hear what customers are saying about us.  We invite you to contribute too!

Eliza D.
Eliza D.
Troy was amazing to work with. He made everything extremely easy to understand and he answered all of our questions fast. It was almost easier than buying a car. We will definitely recommend him to anyone who will be purchasing a home in the future.
Peggy M.
Peggy M.
Working with Troy from Affiliated Mortgage was so easy. He was there every step of the way. The process was fast and easy. I never knew refinancing could be so easy and stress free.
Jacob D.
Jacob D.
I cannot express my appreciation enough. Troy and his team really "Went to bat for me" during the whole loan process. Every obstacle we encountered was dealt with by Troy and his team. There was clear communication during the whole process. I was very happy with the service and friendly/ positive attitude that greeted you on the phone.
Heather A.
Heather A.
My husband and I worked with Troy and had a wonderful experience. We thought buying and selling a home would be incredibly stressful but Troy made it easy. He always answered our phone calls and never left us guessing. He even gave us ideas on how to save money! Will definitely utilizing him in the future. Thanks again Troy!
Merve T.
Merve T.
We had the opportunity to work with Troy and had an amazing experience. As first time buyers, we didn't know much about the process but Troy always took the time to explain everything and gave us many different options that we weren't even aware of. He was genuinely trying to help us in every step. With his help, we got a great rate on our loan, had a very stress free and smooth process. We appreciate his help so much and definitely recommend him! It was a real pleasure to work with him.
Melissa D.
Melissa D.
Troy Trombetta is who you want to see. His Assistant Sarah and he are a DYNAMIC duo! They took my mortgage from another officer and it was not happening and within a week it was on-track and approved We closed on-time and with less stress than before. Courteous and AMAZING along with professional. Will recommend 100%.
Jason B.
Jason B.
Troy and his staff were amazing to work with. We bought a home in the Black Hills and the loan to closing process was simple with Troy’s expertise. I would highly recommend Affiliated Mortgage and any of their staff.
Kelli W.
Kelli W.
As a first time homeowner and having my house built during the pandemic, Troy had his work cut out for him! He was super upbeat, informative and went the extra mile...and then some. I ended up with an incredibly low rate and amazing insurance, that he found for me himself. I learned a lot in the process as well! Thanks Troy!
Patricia P.
Patricia P.
Troy made my experience buying a home enjoyable and easy. Everything ran smoothly and I highly recommend Affiliated Mortgage!
Zachary L.
Zachary L.
The week of closing, Wells Fargo told me that they wanted me to renegotiate my purchase contract due to a high radon test, which I planned to remediate immediately upon closing. Wells Fargo had had this information for nearly a month, but waited until the week of closing to say that they would not write the loan. I reached out to Affiliated Mortgage, and they were able to handle the entire loan process in less than two weeks, allowing me to only have to slightly push back closing and keeping the deal on the table. Thank you to Troy and team!
Lisa W.
Lisa W.
Troy was awesome and easy to work with. Process was fast and efficient! Thank you Troy!
Nancy A.
Nancy A.
I want to thank Troy and everyone who assisted with our loan process for making this such an easy and positive experience. Thank you everyone one at Affiliated Mortgage in Rapid City for your stellar and professional advice and expertise....Sincerely, Nancy Abt and family...
Hunter E.
Hunter E.
Troy and the staff from Affiliated Mortgage are nothing short of fantastic to work with. I used them once to finance my first home and again to refinance the same home - both of which were great experiences. There is no higher recommendation which I could make regarding both of my experiences.
Phelan S.
Phelan S.
If you are looking for help with a VA Loan, don't go anywhere else. Troy and his team were amazing every step of the way. Thank you for guiding me through the process to home ownership so smoothly, you've gained a customer for life.
Phelan S.
Phelan S.
When I walked into Affiliated Mortgage the first time I had no clue if I'd ever be able to buy a home. As a single parent it seemed out of reach, even with my VA eligibility. Troy sat down with me and walked me through my credit report, the various mortgage options and my budget to let me know how I could become a home owner. With his advice, I cleaned up my credit and just closed on my first home with a VA Loan.Troy and his staff were amazing through the entire process. Being pre-qualified allowed me to shop around with ease. I knew exactly how much I could spend based on the monthly payments I could afford without having to worry about becoming house-poor. The purchasing process is daunting but every step of the way I got a video from Troy that walked me through it and then a follow up call to answer any questions. Using a VA loan for a smaller budget was scary, the houses have to meet strict qualifications and the amount of paperwork was staggering. Not only did I get through it all with minimal stress, but we were able to close in only 6 weeks with a huge list of to-dos. I didn't think there was any way possible we would meet our closing date, but these guys got it done.A huge thank you to Troy, Sarah, and Tosha at Affiliated Mortgage for always being available when I needed them and making my path to home ownership a reality. From my experience, I'm sure they are great with any type of mortgage, but if you're a Veteran don't go anywhere else. I don't find many businesses that live up to the quality and professional standards I was accustomed to in the Marines, but this team did it with ease.
Ty H.
Ty H.
Troy and his staff are great! treated us like family!
Jeff S.
Jeff S.
This is the second time I have worked with Troy and his team and I am still impressed at how efficient they all work to get the job done. After I bought my first home with Troy, I recommended him to my Mother and my sister and both ended up using him. Mom and I have used him more than once and will continue to do so if we need to. No matter what the issue Troy is always willing to help and or offer advice. Definitely would recommend him to anyone looking to either purchase a home or even if you want to refinance.
Matthew D.
Matthew D.
Troy made the process of buying my first house so easy! I can’t thank him and the whole team at Affiliated Mortgage enough for the prompt and professional service. As someone not too familiar with the process, they explained everything in a way that I could understand. They were all so helpful. I am so happy with my new home and I would recommend affiliated for anyone looking to get a loan. Thank you!
Kelly N.
Kelly N.
It was a pleasure working with Troy and his team. Dealing with us from 700 miles away had to be a challenge but the value-added he provided made it easy for us and he gained our trust quickly and early on. He helped with insurers in the area and recommended inspections firms, etc. Very professional and i believe we made a friend also!!!
Linda L.
Linda L.
Definitely the best customer service I have experienced!! Troy was awesome throughout the process. I always felt like I was his number one priority. Everything went smooth from start to finish and he got me the best rate available. Will use Affiliated for all my future mortgage needs
Tony D.
Tony D.
Can I give 10 stars? I’m a very busy guy & Troy went above & beyond to do everything he could to help get my deal closed. He’s super knowledgeable & genuinely cares about your success.
Taylor W.
Taylor W.
If you are shopping for a company to champion your mortgage, look no further. Affiliated Mortgage’s Sarah Abrams walked us through each wonderfully daunting stage of buying our first home. She knew the answer to every question, had solutions to every problem, and worked tirelessly to ensure that we got the very best deal for us. Troy has a wonderful team of incredibly talented and knowledgeable individuals that work together to make the process far more easy than it seemed for the buyer. They were professional, courteous, diligent and an absolute blast to work with. I would never dream of recommending anyone else in the acquisition of a home.
haydenandrea
haydenandrea
These guys are GREAT! Troy and Sarah took such good care of us. Fast, efficient, and friendly. This was our very first home and they put all our worries at ease. I'm sure I was an annoying pain by calling them constantly but they were very kind. Troy said "All you need to do is relax."...so I did (kind of). We 100% recommend this lending group! Thank you, Affiliated, for making our first home a breeze!
Brendan M.
Brendan M.
Troy Trombetta and Sarah Bowser went above and beyond to help my wife and I purchase our first home! Using their new app to upload all the necessary documents really simplified the process. We were always told how stressful and complicated buying a home coud be but, I can't imagine the process going smoother and we couldn't be happier with the end result.
Mike
Mike
Troy and his team are great and they are always fighting to get the best rates for their customers.
Bianca N.
Bianca N.
We just recently purchased our second home through Troy at Affiliated. And once again, we are beyond pleased with our experience. Troy patiently and professionally answered every question or concern we might have had with the process. We feel like he always goes above and beyond to make the whole experience of purchasing a new home a great one! We have and will always recommend Troy! Fantastic service.
Steve M.
Steve M.
Troy with Affiliated Mortgage was the best !
Patrick T.
Patrick T.
Troy and Sarah were great getting our mortgage together. Very helpful, honest and fun to work with. I look forward to our next house!
Cari K.
Cari K.
Troy and his team at Affiliated Mortgage helped us move into our dream home, and we will never use anyone but him and Affliliated Mortgage. Troy and our selling agent made what seemed like an impossible feat a reality and made it so easy. From the initial loan application to the easiest closing ever we were in our home within 2 months. Troy and his team worked dillegently to get through our minor hurdles and kept my husband and I informed throughout the entire process. They were always available to answer my MANY questions and it’s because of them...my family of 4 (and 2 dogs) are out of our tiny apartment and into our beautiful 4 bedroom home. Thank you Affiliated Mortgage!!
Christi Rivera M.
Christi Rivera M.
I enjoyed working with Troy and his group they did an outstanding job getting us closed quickly. He and his team stayed on top of everything to make sure it was a smooth process. Thank you!
Patricia T.
Patricia T.
My family and I are extremely happy and pleased with how great Troy Trombetta and his team worked on getting us our home. They are very experienced and dedicated to their work.
Valerie L
Valerie L
Troy and his team made experience easy and stress free. I highly recommend them!
Annemarie H.
Annemarie H.
Troy and his team were absolutely wonderful. They made a stressful and confusing process a very easy one to understand. We were lucky that our new neighbors had recommended us
Mike L.
Mike L.
What an amazing process! I thought it was going to be very difficult and confusing to get a mortgage done, boy was I wrong! Troy, Tasha and Sara made the process very easy and kept me updated and helped me thru to or new home!!I would recommend them to anyone over a bank where they could care less who you are, affiliated mortgage cares!!
Michael B.
Michael B.
From the beginning to closing everything went perfect. I wouldn't go anywhere else for a home loan. Troy was great and kept me in the loop the entire time.
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